VIGAN CITY — Forty tricycle drivers from various Tricycle Operators and Drivers’ Associations (TODA) from this city underwent Filipino Brand of Service Excellence training by the Department of Tourism in Region I on Feb. 10 and 11 at the Vigan Conservation Complex.
Lorie Jane V. Rosales of DOT-Region I said, “Since more and more tourists are availing tricycle as form of transportation during their travel, it was also the city government’s initiative to include tricycle drivers in this training, which is divided in to three batches, to impart their service for the tourism industry.”
DOT aims to educate at least 120 tricycle drivers in Vigan City, as one of the frontliners or people who have direct contact to visitors or tourists, on Filipino Brand of Service Excellence to train them on the distinct Filipino core values that are remarkable in the perspective of tourists, both local and foreign alike.
“As a project of the Industry and Empowered Development of DOT, this training is conducted for the frontliners in the tourism industry to deliver ‘service-excellence’ which requires great verbal communication remarkable and people skills and an ability to be friendly, patient and accommodating,” she added.
The two-day seminar workshop included talks and practical demonstrations on the proper way of receiving tourists, use of “Mabuhay” gesture as common greeting to tourists visiting the country, proper way of customer handling, how to recover a bad service, how to give service excellence, and everything about service in the tourism industry.
The training for the second batch and third batch, which composed of 40 tricycle drivers, is set on Feb. 12-13 and Feb. 18-19, respectively.
“DOT will again partner with the city government to introduce the Filipino Brand of Service Excellence to tour guides, hotels, resto, and travel agents in Vigan City hoping that we could bring it to all who are players in the industry,” added Rosales.
Meanwhile, Jonathan Arranz, one of the participants, thanked DOT and the city government for the training because it is the first time that they were invited in this kind of training.
“More than two years na akong nagto-tour ng mga turista gamit ang tricycle at nagpapasalamat ako sa DOT at city government ng Vigan para sa libreng training tungkol sa tamang pagbisita ng mga turista dito sa siudad. Marami kaming natutunan,” said Arranz. ●